Executive/Virtual Assistant, Office operation & Administration & Customer Service

Absolute Precision.

Over a decade of refining operational efficiency. I specialize in high-level executive support and building robust administrative systems for global leaders.

Jerwin Lumpay
SALESFORCE /
ROLLER CRM /
JIRA /
MONDAY.COM /
MICROSOFT 365 EXPERT /
GOOGLE WORKSPACE /
CHATGPT /
COPILOT /
AVAYA /
GENCLOUD AI /
TABLEAU /
SALESFORCE /
ROLLER CRM /
JIRA /
MONDAY.COM /
MICROSOFT 365 EXPERT /

Executive Expertise

Administration

Virtual & Executive Support, Calendar Management, International Travel, Meeting Minutes.

Operations

E-Verify/I-9 Compliance, Workflow Design, Process Optimization, Resource Mapping.

Experience

Complex Escalation Resolution, Multi-channel Support Architecture, High-Touch Service.

Leadership

Performance Coaching, KPI Strategy (AHT/CSAT), High-Performance Team Management.

Professional Roadmap

Purple Desk

2025 – 2026

Front Desk Representative | Dubai, UAE

  • • Managed end-to-end booking logistics and memberships for $80K+ revenue operations.
  • • Optimized front-office workflows through Roller CRM integration.

ADP

2022 – 2025

Compliance Specialist

  • • Led I-9 and E-Verify compliance for global corporations (Sodexo, Siemens).
  • • Audited documentation to ensure 100% regulatory adherence and data privacy.

ibex

2018 – 2022

Team Lead

  • • Directed 15+ agents for GoDaddy and AT&T.
  • • Awarded the VIP Award for excellence in service and leadership.

ResultsCX

2016 – 2018

Sales Associate

Resolved high-volume inquiries and exceeded sales targets through tailored solution mapping.

Sutherland

2015 – 2016

CSR Specialist

Oversaw merchant disputes and financial transaction monitoring with 100% precision.

PSAA International

2012 – 2015

Executive Assistant

Supported the President with complex travel, calendars, and government liaison protocols.